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Hartono, Rudi (2008) Pengaruh pelayanan terhadap kepuasan nasabah unit simpan pinjam Koperasi Agro Niaga (KAN) Jabung, Malang. Undergraduate thesis, Universitas Islam Negeri Maulana Malik Ibrahim.
N iswati, Khoirun (2008) Aplikasi manajemen risiko kredit pada BPR Nusumma Gondanglegi, Malang. Undergraduate thesis, Universitas Islam Negeri Maulana Malik Ibrahim.
Winarti, Siti Sri (2008) Pengaruh customer relationship management terhadap ketahanan nasabah di BPRS Bumi Rinjani Batu. Undergraduate thesis, Universitas Islam Negeri Maulana Malik Ibrahim.