Items where Author is "Istiyadah, Narulita Al Kholifina"
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Istiyadah, Narulita Al Kholifina (2026) Pengaruh trust, e – service quality, electronic word of mouth dan e-satisfaction dalam layanan digital BYOND By BSI terhadap customer loyalty BSI di Kota Malang. Undergraduate thesis, Universitas Islam Negeri Maulana Malik Ibrahim.