Hubungan karakteristik sosiodemografi dengan respon jemaah haji terhadap pelayanan Tim Kesehatan Haji Indonesia (TKHI) di Kota Batu tahun 2025

INDONESIA:

Latar Belakang: Pelayanan kesehatan haji berperan penting dalam menjaga kondisi fisik dan mental jemaah selama pelaksanaan ibadah. Tim Kesehatan Haji Indonesia (TKHI) memberikan pembinaan, pelayanan, dan perlindungan kesehatan secara menyeluruh sejak pra-keberangkatan hingga kepulangan. Karakteristik sosiodemografi jemaah dapat memengaruhi persepsi dan respon terhadap pelayanan yang diterima, sehingga evaluasi respon jemaah penting untuk peningkatan mutu layanan.Tujuan Penelitian: Mengetahui respon jemaah haji terhadap pelayanan TKHI serta menganalisis hubungan antara karakteristik sosiodemografi dengan respon jemaah haji Kota Batu tahun 2025. Metode: Penelitian ini menggunakan desain kuantitatif analitik dengan pendekatan cross-sectional. Sampel berjumlah 83 jemaah yang dipilih melalui teknik purposive sampling. Instrumen berupa kuesioner yang menilai respon kognitif, afektif, dan psikomotor. Uji Spearman Rank digunakan untuk menilai hubungan antarvariabel dengan signifikansi p < 0,05. Hasil: Mayoritas jemaah memberikan respon baik (88%) terhadap pelayanan TKHI. Responden didominasi perempuan (51,8%), kelompok usia dewasa penuh 26–65 tahun (85,5%), dan berpendidikan tinggi (63,9%). Hasil uji Spearman menunjukkan bahwa usia, jenis kelamin, dan tingkat pendidikan memiliki nilai p > 0,05, menandakan tidak terdapat hubungan signifikan antara variabel sosiodemografi tersebut dengan respon jemaah. Koefisien korelasi juga menunjukkan kekuatan hubungan yang lemah. Kesimpulan: Tidak terdapat hubungan antara usia, jenis kelamin, dan tingkat pendidikan dengan respon jemaah haji terhadap pelayanan TKHI di Kota Batu tahun 2025.

ENGLISH:

Background: Hajj health services play an essential role in maintaining the physical and mental condition of pilgrims throughout the pilgrimage. The Indonesian Hajj Health Team (TKHI) provides comprehensive health education, services, and protection from the pre-departure phase to the return. Sociodemographic characteristics may influence pilgrims’ perceptions and responses to the services received; therefore, evaluating these responses is important to improve service quality. Objective: To assess the responses of hajj pilgrims to TKHI services and to analyze the relationship between sociodemographic characteristics and the responses of Batu City pilgrims in 2025. Methods: This study employed an analytical quantitative design with a cross-sectional approach. The sample consisted of 83 pilgrims selected using purposive sampling. Data were collected using a questionnaire measuring cognitive, affective, and psychomotor responses. Spearman Rank analysis was used to examine the relationship between variables with a significance level of p < 0.05. Results: Most pilgrims demonstrated a good response (88%) to TKHI services. Respondents were predominantly female (51.8%), within the full adult age range of 26–65 years (85.5%), and had higher education levels (63.9%). Spearman analysis showed that age, gender, and educational level all had p > 0.05, indicating no significant relationship between these sociodemographic variables and pilgrims’ responses to TKHI services. Correlation coefficients also indicated weak and insignificant associations. Conclusion: There was no relationship between age, gender, and educational level and the responses of hajj pilgrims to TKHI services in Batu City in 2025.