Pengaruh work overload dan self-regulation terhadap burnout pada karyawan F&B di Kota Malang

INDONESIA:

Penelitian ini bertujuan untuk mengetahui tingkat work overload, self-regulation, dan burnout pada karyawan Food and Beverage (F&B) di Kota
Malang, serta menguji pengaruh work overload dan self-regulation terhadap burnout baik secara parsial maupun simultan. Penelitian ini menggunakan pendekatan kuantitatif dengan desain eksplanatori. Subjek penelitian sebanyak 204 karyawan F&B aktif di Kota Malang yang dipilih menggunakan
teknik convenience sampling. Instrumen penelitian menggunakan skala burnout yang disusun berdasarkan teori Maslach dan Jackson (1981),
skala work overload berdasarkan teori Hart dan Staveland (1988), serta skala self-regulation berdasarkan teori Neal dan Carey (2005). Data dianalisis menggunakan statistik deskriptif, uji asumsi (normalitas, linearitas, multikolinearitas, heteroskedastisitas), dan uji hipotesis dengan regresi linear berganda. Hasil penelitian menunjukkan bahwa tingkat work overload, self
regulation, dan burnout pada karyawan F&B di Kota Malang secara umum berada dalam kategori sedang. Hasil uji hipotesis membuktikan bahwa work
overload berpengaruh positif dan signifikan terhadap burnout (βُ =ُ 0,478,ُ pُ <ُ
0,001), sedangkan self-regulation berpengaruh negatif dan signifikan
terhadap burnout (βُ=ُ-0,194, p = 0,001). Secara simultan, work overload dan self-regulation bersama-sama berpengaruh signifikan terhadap burnout (F = 44,49, p < 0,001) dengan kontribusi efektif sebesar 30,7% (R² = 0,307), sedangkan sisanya 69,3% dipengaruhi oleh faktor lain di luar penelitian. Dengan demikian, work overload berperan sebagai faktor risiko dan self-regulation berperan sebagai faktor protektif terhadap burnout pada karyawan F&B di Kota Malang.

ENGLISH:

This study aims to determine the levels of work overload, self-regulation, and burnout among Food and Beverage (F&B) employees in Malang City, as well
as to examine the effects of work overload and self-regulation on burnout, both partially and simultaneously. This study employs a quantitative approach with an
explanatory design. The study sample consisted of 204 active F&B employees in Malang City, selected using convenience sampling. The research instruments
included a burnout scale based on the theory of Maslach and Jackson (1981), a work overload scale based on the theory of Hart and Staveland (1988), and a self-regulation scale based on the theory of Neal and Carey (2005).

Data were analyzed using descriptive statistics, assumption tests (normality,linearity, multicollinearity, heteroscedasticity), and hypothesis testing via multiple
linear regression. The results indicate that the levels of work overload, self-regulation, and burnout among F&B employees in Malang City generally fall into
the moderate category. The results of the hypothesis tests confirm that work overload has a positive and significant effect on burnout (β = 0.478, p < 0.001),
while self-regulation has a negative and significant effect on burnout (β = -0.194, p = 0.001). Simultaneously, work overload and self-regulation together have a
significant effect on burnout (F = 44.49, p < 0.001) with an effective contribution of 30.7% (R² = 0.307), while the remaining 69.3% is influenced by other factors
outside the scope of this study. Thus, work overload acts as a risk factor and self- regulation acts as a protective factor against burnout among F&B employees in Malang City.