Pengukuran kinerja dengan metode balanced scorecard (BSC) dalam integrasi Islam: Studi kasus pada kanindo syariah JATIM

Fajarwati, Ratna (2014) Pengukuran kinerja dengan metode balanced scorecard (BSC) dalam integrasi Islam: Studi kasus pada kanindo syariah JATIM. Undergraduate thesis, Universitas Islam Negeri Maulana Malik Ibrahim.

[img]
Preview
Text (Introduction)
10520013_Pendahuluan.pdf

Download (560kB) | Preview
[img]
Preview
Text (Abstract: Indonesia)
10520013_Indonesia.pdf

Download (77kB) | Preview
[img]
Preview
Text (Abstract: English)
10520013_Inggris.pdf

Download (77kB) | Preview
[img]
Preview
Text (Abstract: Arabic)
10520013_Arab.pdf

Download (120kB) | Preview
[img]
Preview
Text (Chapter 1)
10520013_Bab_1.pdf

Download (400kB) | Preview
[img]
Preview
Text (Chapter 2)
10520013_Bab_2.pdf

Download (1MB) | Preview
[img]
Preview
Text (Chapter 3)
10520013_Bab_3.pdf

Download (562kB) | Preview
[img]
Preview
Text (Chapter 4)
10520013_Bab_4.pdf

Download (1MB) | Preview
[img]
Preview
Text (Chapter 5)
10520013_Bab_5.pdf

Download (254kB) | Preview
[img]
Preview
Text (References)
10520013_Daftar_Pustaka.pdf

Download (135kB) | Preview
[img]
Preview
Text (Appendices)
10520013_Lampiran.pdf

Download (1MB) | Preview

Abstract

INDONESIA:

Pengukuran kinerja merupakan tolak ukur sebuah perusahaan untuk menilai keberhasilan organisasinya dalam mencapai tujuan tertentu. Dalam upaya peningkatan kualitas kinerja dan mempertahankan unit bisnisnya, KANINDO Syariah dapat melakukan pengukuran kinerja secara komprehenship (menyeluruh) dari aspek keuangan maupun non keuangan dengan menggunakan metode balanced scorecard dalam integrasi Islam. Tujuan penelitian ini mengukur kinerja dengan metode balanced scorecard dalam integrasi Islam.

Penelitian ini menggunakan pendekatan kualitatif diskriptif. Data dikumpulkan dengan cara observasi, wawancara, kusioner, dokumetasi. Analisis data dilakukan dengan cara mengukur atas masing-masing perspektif yakni keuangan, pelanggan, bisnis internal, dan pertumbuhan dan perkembangan dalam integrasi Islam.

Dari hasil penelitian menunjukkan bahwa berdasarkan analis SWOT, KANINDO Syariah berada posisi kuadran III (WO) dengan menerapkan strategi turn around. Hasil pengukuran kinerja dengan metode balanced scorecard dalam integrasi Islam untuk perspektif keuangan terdiri dari investasi dan keshahihan akad yang terbebas dari Maysir, gharar, riba. KANINDO masih melakukan investasi pada bank kovensional sebesar 10%. Untuk rasio keuangan yaitu ROE, loan to deposit ratio, loan to asset ratio hasilnya fluktuatif dikarenakan laba bersih (SHU) pada tahun 2011 mengalami penurunan dan ketidak konsistenan pengakuan PPh 25. Perspektif pelanggan memperoleh total rataan skor sebesar 4,04. Hal ini menunjukkan bahwa anggota merasa puas dengan pelayanan produk dan jasa KANINDO terutama terkait profesionalisme kerja. Perspektif proses bisnis internal meliputi proses inovasi memperoleh total nilai rataan skor sebesar 3,12. Hal ini menjelaskan bahwa karyawan cukup puas dengan proses inovasi di KANINDO terutama pada produk yang ditawarkan kepada anggota. Sementara proses operasi memperoleh total rataan skor 3,87 terutama pada hubungan dengan mitra. Perspektif pembelajaran dan pertumbuhan secara keseluruhan karyawan KANINDO merasa puas dengan sarana dan prasana yang mendukung proses bekerja mereka, dan kepuasaan karyawan memperoleh total rataan skor sebesar 3,63 terutama terkait dengan pengukuran atas kinerja yang baik.

ENGLISH:

Performance measurement is a measurement of a company to assess the Organization's success in achieving a particular goal. In an effort to improve the quality of performance and maintain its business units Syariah KANINDO, can conduct performance measurement in komprehenship of financial and non financial aspects of using the balanced scorecard method in the Islamic integration . The purpose of this research was to measure the performance of the balanced scorecard method in the Islamic integration.

This research used the qualitative approach discription. Data were collected by means of observation, interview, kusioner, documented. Data analysis was done by way of measure of each perspective i.e. financial, customer, internal business, and growth and development in the Islamic integration.

The results show that based on SWOT analyst, Sharia is KANINDO position quadrant III (WO) and implement a strategy to turn around. Performance measurement results with the balanced scorecard method in the financial perspective for integration of Islam consists of the pure accad and investment freed from maysir, gharar, riba. KANINDO still investing in bank kovensional of 10%. Financial ratios for the ROE, loan to deposit ratio, loan to asset ratio the results fluctuating due to net profit (SHU) in 2011 and decline of inconsistent state recognition of PPh 25. The perspective of customers obtain a total equivalent score of 4.04. This shows that the members were satisfied with the service of products and services primarily related to the working professionalism KANINDO. The internal business process perspective covers the process of innovation obtained total value equivalent score of 3.12. This explains that employees are quite satisfied with the process of innovation in KANINDO especially the relations with the partners. The learning and growth perspective of the overall employees KANINDO was satisfied with facilities and infrastructure repair which supports their work processes, and satisfaction of employees earn total equivalent score of 3.63 especially related to the measurement of performance is good.

Item Type: Thesis (Undergraduate)
Supervisor: Meldona, Meldona
Keywords: Pengukuran Kinerja; Balanced Scorecard dalam Integrasi Islam; The measurement of performance; balanced scorecards Islamic integration
Subjects: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1501 Accounting, Auditing and Accountability > 150115 Sharia Accounting
Departement: Fakultas Ekonomi > Jurusan Akuntansi
Location: 150115
Depositing User: Imam Rohmanu
Date Deposited: 15 Sep 2015 02:13
Last Modified: 15 Sep 2015 02:13
URI: http://etheses.uin-malang.ac.id/id/eprint/1985

Actions (login required)

View Item View Item