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Baihaqi, Imam (2024) Efektivitas online dispute resolution (ODR) dalam penyelesaian sengketa konsumen di Jawa Timur: Studi di Badan Penyelesaian Sengketa Konsumen Surabaya, Malang, dan Bojonegoro. Undergraduate thesis, Universitas Islam Negeri Maulana Malik Ibrahim.