Items where Author is "Afandi, Mohammad Hasyim"
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Thesis
Afandi, Mohammad Hasyim (2014) Penerapan strategi Customer Relationship Management (CRM) dalam meningkatkan loyalitas pelanggan: Studi kasus pada Grand Kalpataru Syariah Hotel Malang. Undergraduate thesis, Universitas Islan Negeri Maulana Malik Ibrahim.