Tingkat kepuasan pasien terhadap pelayanan kefarmasian di Puskesmas Dau 2024

ABSTRAK

Kesehatan adalah hak asasi manusia yang harus di wujudkan. Puskesmas adalah fasilitas pelayanan kesehatan yang menyelenggarakan upaya kesehatan. Salah satu pelayanan di puskesmas yaitu Pelayanan Kefarmasian. Saat ini, orientasi Pelayanan Kefarmasian berubah menjadi pelayanan yang komprehensif yang bertujuan meningkatkan kualitas hidup pasien maka Apoteker dituntut untuk meningkatkan pengetahuan, keterampilan dan kemampuan agar dapat memberikan pelayanan yang baik dan bermutu sehingga dapat menimbulkan kepuasan pasien. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pasien terhadap pelayanan kefarmasian di Puskesmas Dau Kebupuatan Malang. Penelitian ini merupakan penelitian Deskriptif menggunakan metode non probability sampling. Sampel yang diperlukan sebanyak 100 sampel dan pengambilan data menggunakan kuesioner. Data dianalisis dengan metode pengolahan data Indeks Kepuasan Masyarakat (IKM) untuk mengetahui kualitas Pelayanan Kefarmasian. Hasil penelitian menyatakan bahwa pelayanan kefarmasian di Puskesmas Dau Malang sudah baik. Dibuktikan dengan 49% responden Sangat Puas, 37% responden Puas, 12% responden Tidak Puas dan 2% responden Sangat Tidak Puas dengan nilai IKM sebesar 82.062 dengan kategori Mutu Pelayanan B dan dapat diartikan pelayanan kefarmasin di Puskesmas Dau Kebupuatan Malang Baik.

ABSTRACT

Health is a fundamental human right that must be fulfilled. Public Health Center known as "Puskesmas" is a health-care facility that coordinates health-related activities. Pharmaceutical Service is one of the Public Health Center's services. Pharmaceutical Services are now oriented in a different direction. Pharmacists are expected to enhance their knowledge, skills, and talents in order to deliver good and quality services that lead to patient satisfaction in order to provide complete services that aim to improve the quality of life of patients. This is a descriptive research that employed a non-probability sampling strategy. A sample of 100 samples was required, and the data collecting was through a questionnaire. To establish the quality of Pharmaceutical Services, the data was examined using the Community Satisfaction Index (IKM) data processing method. The results of the study stated that the pharmaceutical services at the Dau Public Health Center Malang were satisfactory. This is evidenced by 49% of respondents who said they were very satisfied, 37% of other respondents stated they were satisfied, 12% of respondents were dissatisfied and 2% of respondents were very dissatisfied. As for the IKM value of 82,062, with the Service Quality category B, it can be interpreted that the pharmaceutical services at the Dau Public Health Center Malang are good.

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