A study on English expressions used by receptionists and housekeeping staff in Bromo Permai Hotel

ABSTRACT

Hotel is a ،،service industry”. The most important function of a hotel is to provide services for its guests. All departments within the hotel offer services, including the receptionist and housekeeping staff. Concerning with the linguistics study on English special expressions used in Bromo Permai hotel, as far as the writer knows, there are only a few researchers interested in. Therefore, the writer would like to present a linguistics study entitled ،،A Study on English Special Expressions Used by Receptionists and Housekeeping Staff in Bromo Permai Hotel, because in their daily communication, especially when services the foreigner both of the (departments) use English Special Expressions as a mean of communication. The problems of the study are: 1) What are the expressions used by receptionists and housekeeping staff? ; 2) What are the lexical and contextual meanings of the expressions used by receptionists and housekeeping staff?

The scope and limitation of the study are some English special expressions used in receptionists and housekeeping staff which are often used in daily communication to the guest (foreigner). For the significance of the study are the result of the study is supposed to be useful for UIIS Malang students to develop their knowledge of the kinds of special expressions that is used by receptionists and house keeping staff. The writer expects that this thesis will be useful for any one who is interested in studying English special expressions used by receptionists and house keeping staff. To get information related to the analysis, the writer review on some related literature, consisting of language and linguistics, semantics, and sociolinguistics, and also the eight informants, who works in hotel’s receptionists and housekeeping staff. The sources of data in this study is the English special expressions which used by receptionists and housekeeping staff.

To collect the data, the writer did the interview and observation. After collecting the data, the writer analyze the data and classifying the data based on the problems which deal with the purposes of the study. Analyzing the data to get meaning and drawing the conclusions.

From the anlaysis, he concludes that English special expressions used in receptionists and housekeeping staff can be used in various context and purposes. For example: in expressing check-in, welcoming guest, escorting guest to their room, explaining the facilities in the room, departing guest, morning call, and giving tourist information, are in different expressions. Finally, the writer suggest, the readers that a study on the language of linguistics of English special expressions are very important used in receptionists and housekeeping staff, especially for any body who want to get job in the hotel, and also he suggest the readers can make other English special expressions in other casses.